Textbook on Quality Management in Libraries
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Textbook on Quality Management in Libraries
Book Details
- Publisher: Ess Ess Publication
- ISBN: 9788170008088
- Year of Publication: 2016
- Language: English
- Binding: HardBound
About the Book
This book provides a practical and comprehensive introduction to Quality Management and Total Quality Management (TQM) in library and information services. It explains the principles of quality assurance, service evaluation, user satisfaction, and continuous improvement in libraries. Special emphasis is given to the application of ISO 9001 standards for developing effective quality systems in libraries. With self-assessment exercises, a glossary, and an extensive bibliography, the book serves as a valuable resource for library professionals, administrators, students, and researchers seeking to enhance the quality and effectiveness of library services.
