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The Alan Press

moments of magic

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Book Details
Author: Shep Hyken
Publisher: The Alan Press
Language: English
Binding: Paper Back
Pages: 158
Published Year: 1993
Dimensions: 21 × 13 cm
Condition: Used – Good

About the Book
Moments of Magic by Shep Hyken is a practical guide to creating exceptional customer experiences. The book illustrates how businesses can turn ordinary interactions into memorable "moments of magic," fostering loyalty, trust, and long-term success. Filled with real-world examples, actionable strategies, and motivational insights, it is an essential resource for organizations aiming for service excellence.