High Tech High Touch

Book Details

• Publisher: Ess Ess Publication
• ISBN: 9788170005797
• Year of Publication: 2009
• Language: English
• Binding: HardBound
• Pages: 152

About the Book

High Tech, High Touch explores how rapidly expanding technologies are transforming customer expectations in modern libraries. As users increasingly demand faster, smarter, and more efficient services, the book demonstrates how libraries can improve customer service through the effective use of technology and automation.

Drawing upon practical systems and real-life experiences, the authors explain how automating traditional library services can reduce staff workload while simultaneously improving service speed, efficiency, and user access. The book presents examples from libraries that have successfully implemented technology-driven systems, offering practical and customizable models that other libraries can adopt according to their own requirements.

The book discusses innovative solutions such as virtual library cards, online program registration, digital libraries, portals, e-mail notifications, and web-based database interfaces. Inspired by successful customer-service strategies used in businesses, these technological approaches help solve common operational challenges faced by public libraries.

Supported with narrative explanations and screen shots, High Tech, High Touch serves as a practical guide for library directors, branch managers, and department heads seeking to automate repetitive tasks, enhance customer experiences, save staff time, and improve overall library services through effective technology integration.