Going Live

Book Details

• Publisher: Ess Ess Publication
• ISBN: 9788170005780
• Year of Publication: 2009
• Language: English
• Binding: HardBound
• Pages: 190

About the Book

Going Live focuses on the growing importance of virtual and online reference services in modern libraries. As library users increasingly expect information and support to be available at all times, the book explores how libraries can successfully design and implement 24/7 digital reference services to meet evolving customer needs.

Drawing from the experiences of thousands of virtual reference librarians, this comprehensive guide provides practical insights into the complete process of planning, operating, and marketing online library reference services. The book serves as a valuable resource for library administrators, project managers, reference librarians, and institutions planning to establish or improve virtual reference departments.

The book explains the fundamentals of creating digital reference services from the ground up and includes practical checklists to ensure that important elements are not overlooked. It addresses key topics such as the development and future of web-based reference services, selecting appropriate digital reference software, staffing and training virtual reference librarians, marketing online services, and the importance of evaluation and continuous system improvement.

The publication also discusses implementation costs, future developments in digital reference services, and includes an extensive bibliography on the subject. Written in a practical and informative style, Going Live serves as a one-stop resource for libraries seeking to provide effective and modern online reference services